City of St. Charles issued the following announcement on Dec. 4.
In response to statewide Tier 3 COVID-19 Mitigations, City buildings are temporarily closed and no in-person transactions are being conducted. However, we are available to assist you online or over the phone, M-F, 8:30 a.m. to 4:30 p.m. Read more
https://www.stcharlesil.gov/./city-buildings-closed-public
Original source can be found here.