City of St. Charles issued the following announcement on Dec. 4.
City of St. Charles Electric Utility customers report an electric outage 24/7 to the above hotline. Please note: Call the outage hotline not the main City number or Public Works Department to report an outage. More information, including details for registering a phone number to receive updates is at www.stcharlesil.gov/power-outages
Original source can be found here.

Source: City of St. Charles

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