Kane County Reporter

Geneva residents now have an upgraded way to report non-emergency service concerns with the City’s new SeeClickFix online portal. The enhanced system allows residents to submit requests for tree trimming, streetlight outages, potholes, and other categories from a computer or mobile device.

Users can select their request type, pinpoint a location on an interactive map, attach photos, and track the progress of their case. The system also notifies users if a similar request has been submitted, allowing them to follow the existing case.

The portal is accessible in several ways:

- Click the “Report A Concern” button on the City’s website

- Visit the portal directly at www.geneva.il.us/scf

- Download the SeeClickFix mobile app and select Geneva, IL as the destination

Mobile app users will be directed to City’s customized “Go Geneva” interface. In addition to reporting concerns, app users can access features such as community alerts, City news, utility bill payments, community events, road work updates, local business directory, job postings and more.

Online requests are routed directly to appropriate City departments for review. Residents should note that SeeClickFix is intended for non-emergency requests and is not monitored 24 hours a day.

People should call 911 for emergencies. To report power outages or water main breaks requiring urgent response after-hours or during weekends and holidays, residents should call the Geneva Police Department non-emergency number at 630-232-4736. Police will then dispatch on-call City staff personnel to investigate.